Return Center Policy Lasts 30 Days for Returned Item Eligibility
Returns
Our policy lasts 30 days from the date you receive your order. This means that if more than 30 days have passed since you received your item(s), we are unable to offer a refund or exchange, emphasizing the importance of initiating your return promptly within the designated window.
To be eligible for a return, your item must be unused, in the same condition as when it was received, and accompanied by all original packaging, including hanging tags and the original bag. Ensuring these conditions helps streamline the return process and ensures your returned item remains in a condition suitable for resale.
Please note that certain items are non-returnable, such as gift cards, which cannot be refunded or exchanged once purchased, as is standard across many retail policies. For detailed guidance, visit our dedicated Return Center, where you can initiate your return and find further instructions.
There are specific circumstances in which only partial refunds may be issued. These include situations where an item is returned damaged, not in its original condition, or if the return is initiated more than 14 days after delivery. We recommend inspecting your items carefully upon arrival to avoid these issues and to support a smooth return process.
Refunds (if applicable)
After we receive and inspect your returned item, you will receive an email confirmation notifying you of the approval or rejection of your refund. Our team aims to process refunds promptly to enhance customer satisfaction and trust.
If your refund is approved, it will be automatically credited back to your original payment method, whether that’s your credit card or another payment method used during purchase. The processing time may vary depending on your bank or credit card provider, but typically, customers should expect to see the refund within a few business days.
In cases where a refund is rejected, any non-refundable items will be returned to you swiftly. We understand issues can arise and are committed to transparent communication throughout this process.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, please first double-check your bank account statements as sometimes refunds take a few days to process and appear in your account.
Next, contact your credit card company, as they often handle refunds with a processing period before posting the credit. If you still do not see the refund after these steps, reach out to your bank for further clarification.
If, after verifying with your bank and credit card provider, your refund remains missing, please contact us directly at support@liftupclothing.com. We will work closely with you to resolve the issue promptly, prioritizing transparency and customer service excellence.
Sale items (if applicable)
Only products purchased at their regular retail price are eligible for refunds. Items bought during sales, clearance, or promotional discounts generally do not qualify for refunds unless specified otherwise in our policy. We recommend reviewing the product details before purchasing to understand the refund eligibility for sale items, ensuring transparency and customer satisfaction.
Exchanges (if applicable)
If your item is defective or damaged, we’re happy to facilitate an exchange for the same item. To initiate an exchange, please contact us via email at %{email %} and send your item to the following address: 848 N. Rainbow Blvd #461, Las Vegas, NV, 89107, United States. Please ensure your return is shipped securely and includes all original packaging to facilitate a smooth process. We aim to provide timely replacements to maintain your satisfaction and confidence in our products.