Returns & Refunds Policy

At Lift Up, we want you to love your purchase. If something isn't quite right, we're here to help.

Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags attached, and in its original packaging. You'll also need your order number or proof of purchase.

Starting a Return

Returns and exchanges can be initiated through our Return Portal.

Simply enter your order information and follow the instructions provided. Once your return request is approved, you'll receive instructions on how to send your item back to us.

Items returned without first submitting a return request through our Return Portal may not be accepted.

For any questions regarding returns, please contact us at support@liftupclothing.com.

Damages & Order Issues

Please inspect your order upon delivery and contact us immediately if:

• Your item arrives damaged

• You receive the wrong item

• Your order is defective

We'll evaluate the issue and work quickly to make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products

• Gift cards

• Final sale or clearance items

• Health, hygiene, or personal care products where applicable

If you're unsure whether your item qualifies for a return, please contact our support team before initiating a return.

Exchanges

Need a different size or color?

The quickest way to receive your replacement item is to submit an exchange request through our Return Portal. Once approved, you'll be guided through the exchange process.

Refunds

Please note that original shipping charges are non-refundable.

Once your return is received and inspected, we'll notify you via email whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@liftupclothing.com.

Our No Worry Guarantee

We stand behind the quality of every Lift Up product.

If your item arrives damaged, defective, or isn't what you expected, contact us and we'll work with you to make it right. Your satisfaction is important to us, and we're committed to providing a positive shopping experience from start to finish.